DataNest support
How can we help?
DataNest works without creating an online account. For product help or a privacy question, contact the developer through the published support mailbox below.
Before contacting support
Include the DataNest version, device model, operating system version, the action you were taking, and the exact error message. Screenshots are useful only after private workspace content has been removed or obscured.
Common questions
Do I need to sign in?
No. The standard DataNest release uses a device-local workspace and your system iCloud account when you choose to enable sync. An optional Apple identity feature is not enabled in the standard release.
How do I move or protect my data?
Use the Transfer & Backup tools to create and share a full backup ZIP, or export selected collection data as CSV, JSON, or XLSX. You can also restore a compatible backup. Store exported files only in locations you trust.
How does iCloud sync work?
iCloud sync is opt-in. When enabled, DataNest stores synchronized workspace records in the private CloudKit database associated with the iCloud account signed in on the device. Review pending changes and keep an export before replacing important data.
How do I restore a purchase?
Open Membership in DataNest and choose Restore Purchases. Membership follows the App Store purchase account and does not depend on a DataNest or Apple sign-in profile inside the app.
What happens if Pro access ends?
DataNest does not automatically delete workspace data. Content beyond the free-plan limits may become read-only until Pro access is restored or the workspace is reduced to the free limits.
Support availability
Support is provided on a best-effort basis through the developer's published mailbox, pixelboard@echoec.com. Put “DataNest” in the subject. Response time depends on issue volume and complexity. Email is not an emergency or guaranteed confidential communications channel.