DataNest support
How can we help?
DataNest works without creating an online account. For product help or a privacy question, contact the developer through the published support mailbox below.
Before contacting support
Include the DataNest version, device model, operating system version, the action you were taking, and the exact error message. Screenshots are useful only after private workspace content has been removed or obscured.
Common questions
Do I need to sign in?
No. The standard DataNest release uses a device-local workspace and your system iCloud account when you choose to enable sync. An optional Apple identity feature is not enabled in the standard release.
How do I move or protect my data?
Use the Transfer & Backup tools to create and share a full backup ZIP, or export selected collection data as CSV, JSON, or XLSX. You can also restore a compatible backup. Store exported files only in locations you trust.
How does iCloud sync work?
iCloud sync is opt-in. When enabled, DataNest stores synchronized workspace records in the private CloudKit database associated with the iCloud account signed in on the device. Review pending changes and keep an export before replacing important data.
Does DataNest require a subscription?
No. DataNest includes a Free tier. Optional DataNest Pro monthly, annual, and lifetime purchases unlock additional capacity and advanced tools. Prices and eligible offers are shown in your local App Store currency. iCloud sync and local backups/restores remain available on Free.
How do I restore a purchase?
Open Settings, enter the DataNest Pro membership screen, and choose Restore Purchases using the Apple account that made the purchase. Restoring a purchase does not replace your workspace or restore workspace files.
How do I cancel a subscription?
Manage or cancel renewal in your Apple account subscription settings. Access remains available for the paid period; existing workspace data is retained after expiry. A lifetime purchase does not renew. Deleting DataNest does not cancel a subscription.
Support availability
Support is provided on a best-effort basis through the developer's published mailbox, datanest@echoec.com. Put “DataNest” in the subject. Response time depends on issue volume and complexity. Email is not an emergency or guaranteed confidential communications channel.